Check Status - v2 and R3W WiFi Sensors
Tips for troubleshooting a TankMate WiFi connection - for TankMate v2 or R3W models
Last updated
Tips for troubleshooting a TankMate WiFi connection - for TankMate v2 or R3W models
Last updated
Use the WAKE / RESET button on the side (v2) or base (R3) of the unit to see the current connectivity status:
Click the WAKE / RESET button briefly to wake the unit!
Holding this button down longer than a few seconds will clear the Wi-Fi credentials.
No LED light = low battery / power issue. See battery replacement section for v2 sensors, or R3 sensors
Blinking green, then solid LIGHT BLUE (CYAN) for 5-10 seconds = the unit is already connected to a Wi-Fi network
Solid LIGHT BLUE (CYAN) for 60+ seconds, but no data transmitted = the unit is connected to a Wi-Fi network, but cannot send data. It may need a manual firmware update. See here for details.
Blinking green for 10-15 seconds, then blinking RED = failed connection. See possible causes below
Continuous blinking BLUE or PURPLE = not connected / waiting for WiFi credentials from the app. The the "Reconnect" page for details
If a sensor that was previously connected, no longer connects to the network:
Power cycle your router / modem. Unplug for 30 seconds, then power it back up. After waiting for the Wi-Fi network to turn on (1-2 mins), test the connection as above.
Has your network name (SSID) or password been changed since the TankMate sensor was set up? If so, reconnect the sensor using the updated details.
Check that the sensor firmware is up-to-date - see here.
TIP: use a phone or tablet to troubleshoot issues with a Wi-Fi password. Under your network settings, FORGET the selected network, and then connect again using your password.
NOTE: WiFi passwords that include the $ symbol are not currently supported by TankMate sensors. We recommend modifying the password, or setting up a guest network with a different password.
Advanced wireless settings / firewall issues:
Note that TankMate sensors can only connect to 2.4GHz networks. Combined 2.4 / 5GHz networks are also supported
Certain networks may apply restrictions that limit network access for smart devices. Check your network security settings / advanced wireless settings in this case, or contact your service provider to troubleshoot the issue.
In some cases, setting up a guest network (2.4GHz) can be a good workaround for advanced network settings
The TankMate Wi-Fi sensor uses port 8883 to send data to the internet - ensure this is not restricted
