2.4GHz WiFi Network
Check that your WiFi network will support a TankMate sensor
Last updated
Check that your WiFi network will support a TankMate sensor
Last updated
TankMate WiFi sensors can only connect to a 2.4GHz WiFi network. Most modern routers have the ability to broadcast in 2.4GHz and 5GHz.
Some WiFi networks will have two different SSIDs:
MyWiFiNetwork (likely a 2.4GHz network) -> use this one!
MyWiFiNetwork_5g (likely a 5GHz network)
This is common for newer routers. In this case you will only be able to see one SSID, e.g.
MyWiFiNetwork
When only one SSID is shown - this will most likely be capable of running 2.4 / 5GHz simultaneosly, and should be suitable for use with a TankMate sensor.
However, if you experience issues connecting - see tips below to check that the 2.4GHz radio is enabled.
Access your router's admin panel to check the setting for your wireless network
Look at the label on the back of your router. This should display the address, user name and password used to log in to your router settings
e.g. a Spark Smart Modem would use: 192.168.1.254; admin; admin
From your PC:
Open any web browser such as Chrome, Firefox, Edge
In the address bar, type in the router address (e.g. 192.168.1.254) and press enter
Under your wireless network settings (WLAN) - check that the 2.4GHz option has been turned on
TIP: Create a Guest Network on 2.4GHz
If you are having issues connecting to your main WiFi network, open your router admin panel, and turn on the guest network - which is usually a standalone 2.4GHz network. Most routers support this.
Note: after setting this up, you will need to connect your phone to it temporarily (iPhone only) to be able to connect the TankMate sensor to this new network!
